Privacy Policy
Last updated: February 2025
At skillmynara, we take your privacy seriously. This isn't just legal speak — we genuinely care about how your information is handled and protected. We're based in Australia, which means we follow strict privacy laws, including the Australian Privacy Principles under the Privacy Act 1988.
This policy explains what information we collect, why we need it, and what we do with it. We've tried to keep things clear and straightforward, but if something's confusing or you have questions, just reach out.
Contact us about privacy matters:
Email: contact@skillmynara.com
Phone: +61466501147
Mail: St Clair Shopping Centre, 9/155 Bennett Rd, St Clair NSW 2759, Australia
1. Information We Collect
We collect different types of information depending on how you interact with us. Here's what that looks like in practice:
Personal Information You Give Us
When you sign up for our educational programs or contact us, we'll ask for details like your name, email address, phone number, and sometimes your postal address. If you're paying for a course, we'll also need billing information — though we don't store full credit card details ourselves (our payment processors handle that securely).
Information We Collect Automatically
Like most websites, we gather some technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to understand what's working and what isn't, and to make the site better for everyone.
Learning Progress and Engagement Data
When you're taking our courses, we track your progress — which modules you've completed, quiz scores, time spent on different sections. This helps us tailor the learning experience and identify where people might be struggling.
We don't sell your personal information to anyone. Period. That's not our business model, and honestly, it never will be.
2. How We Use Your Information
We're pretty straightforward about this. Here's what we actually do with the information we collect:
- Deliver our services: Providing access to courses, sending you learning materials, tracking your progress, issuing certificates.
- Communicate with you: Sending course updates, answering your questions, providing technical support, sharing relevant educational content.
- Improve our offerings: Analyzing which courses work well, identifying common stumbling blocks, developing new content based on what learners actually need.
- Handle administrative tasks: Processing payments, maintaining records, complying with legal obligations.
- Send occasional marketing: Letting you know about new courses or features that might interest you — but you can opt out anytime.
We base our data processing on several legal grounds under Australian privacy law, including contract performance, legitimate interests, legal compliance, and your consent where required.
3. Sharing Your Information
We keep your information pretty close to the chest. But there are a few situations where we need to share it:
| Who We Share With | Why We Share |
|---|---|
| Service Providers | Companies that help us run our platform — hosting providers, email services, payment processors. They're contractually bound to protect your data. |
| Education Partners | If you're taking a course we run with partner organizations, we'll share relevant information with them to deliver the program. |
| Legal Authorities | When required by law or to protect rights and safety. We'll push back on overly broad requests, but we comply with valid legal processes. |
| Business Transfers | If skillmynara is acquired or merged with another organization, your information would transfer as part of that deal. |
All third parties we work with are required to maintain appropriate security measures and use your information only for the purposes we've specified.
4. Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. Here's what you can do:
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Information
If something's wrong or outdated, let us know and we'll fix it. You can update most details directly in your account settings.
Request Deletion
You can ask us to delete your personal information. We'll comply unless we have a legal reason to keep it (like tax records).
Opt Out of Marketing
Every marketing email includes an unsubscribe link. Click it and you're done. We'll still send essential account-related messages though.
Data Portability
You can request your data in a format that lets you transfer it to another service provider.
Lodge a Complaint
If you're not happy with how we've handled your information, you can complain to the Office of the Australian Information Commissioner.
To exercise any of these rights, just email us at contact@skillmynara.com. We'll need to verify your identity first (to protect your information from unauthorized access), and then we'll process your request as quickly as possible.
5. Data Security
We take security seriously and use industry-standard measures to protect your information. Here's what that actually means:
- All data transmitted to and from our site is encrypted using TLS/SSL protocols
- We use secure servers with regular security updates and monitoring
- Access to personal information is restricted to employees who need it for their work
- We conduct regular security assessments and maintain incident response procedures
- Payment information is processed through PCI-DSS compliant payment providers
- We maintain backups in secure, encrypted environments
That said, no system is completely foolproof. If there's ever a data breach that affects you, we'll notify you and the relevant authorities as required by Australian law.
6. Data Retention
We don't keep your information forever. Here's our general approach:
- Active accounts: We keep your information as long as your account is active and for a reasonable period afterward in case you want to return.
- Course records: Learning progress and certificates are retained for seven years to support your professional development records.
- Financial records: Billing and payment information is kept for seven years to comply with Australian tax law.
- Marketing data: If you've opted out of marketing, we keep just enough information to honor that preference.
- Support communications: We typically keep these for three years to help resolve any follow-up issues.
After these periods, we securely delete or anonymize your information. You can request earlier deletion by contacting us, subject to any legal obligations we might have.
7. Cookies and Tracking
We use cookies — small files stored on your device — to make our site work properly and improve your experience. Most are essential (like remembering you're logged in), but some are optional.
Types of Cookies We Use
- Essential cookies: Required for basic site functionality. You can't turn these off if you want to use the site.
- Performance cookies: Help us understand how people use the site so we can improve it.
- Functionality cookies: Remember your preferences and settings.
- Analytics cookies: We use these to gather insights about user behavior and site performance.
You can control cookie settings through your browser, though disabling certain cookies might affect site functionality. We don't use third-party advertising cookies.
8. International Data Transfers
Your information is primarily stored and processed in Australia. However, some of our service providers operate servers in other countries. When information leaves Australia, we ensure it's protected through:
- Standard contractual clauses approved by Australian privacy authorities
- Ensuring recipient countries have adequate privacy protections
- Specific agreements requiring equivalent security measures
We're careful about international transfers and only work with providers who maintain strong privacy and security standards.
9. Children's Privacy
Our services are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent and believe your child has provided us with personal information, please contact us and we'll delete it promptly.
For learners aged 16-17, we may require parental or guardian consent before providing access to certain courses. This depends on the specific program and applicable laws.
10. Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The "Last updated" date at the top tells you when the most recent version was published. We encourage you to review this policy periodically, especially before sharing new information with us.
If you don't agree with changes we make, you can close your account. Continuing to use our services after changes take effect means you accept the updated policy.
11. Third-Party Links
Our site might link to external websites or resources. We're not responsible for their privacy practices, and this policy doesn't cover them. We recommend reading their privacy policies before sharing any information.
Just because we link to something doesn't mean we endorse it or take responsibility for how they handle data.